Review of Hotel Sardonyx Ueno in Tokyo

Here’s my review for Hotel Sardonyx Ueno in Tokyo. Note this is not Hotel Sardonyx Tokyo.

We started our Japan holiday in Tokyo, with eight nights at Hotel Sardonyx Ueno. I chose this hotel for a few reasons: the general Ueno area seemed much cheaper in terms of hotel prices; it’s short walking distance to Ueno station where we were going to catch an early morning Shinkansen (and I wanted to be directly near a station that our Shinkansen went through); connections everywhere such as the Yamanote line; recently renovated; mostly really good reviews.

From Narita airport we caught the Keisei Skyliner straight to Keisei-Ueno station, which is separate but close to the main Ueno station. From there it was a short walk to the hotel through areas that were busy even at night and felt safe.

Our room was a non smoking double, with the bed being big enough to fit us both comfortably (there weren’t any twin rooms when I was booking).

Size wise it would be considered small but in Tokyo fairly standard and it was perfectly okay for our needs. We didn’t have any suitcases taking up the floor space.

The bathroom had the combined shower over bath, with toilet (heated seat). The hotel supplied bottles of shampoo, conditioner, hand and face soap and a body was soap. Additional toiletries included toothbrushes with mini tubes of toothpaste, combs, body sponges, razors. We also had a hairdryer.

Our room had a tv with instructions on accessing things like the hotel WiFi and videos on demand.

We also had a little kettle, mugs and a selection of tea. There was a humidifier as well as room slippers and the more disposable type slippers which guests were free to keep.

There were a few power points and one USB port by the bed for charging devices.

The view from our ninth floor window wasn’t the best, but I didn’t plan on looking out the window all day so it was no problem.

On the days where we didn’t want the room cleaned, a bag of clean towels, pyjamas, slippers and amenities were hung on the door handle. This was awesome and none of the other hotels we stayed at did this.

I don’t really have anything negative to say about the room. If I had to choose something it would be that one side of the toilet was fairly close to the wall and a hook or two on the walls would be good.


We used the hotel’s coin laundry facilities a few times. There are three washer-dryer combination machines, with prices depending on the load and what function you want. Unfortunately on one occasion the washing machine I chose malfunctioned and flooded the laundry, so the hotel staff put my washing in again for me (as it was still wet). The wash cycle was two hours and when I went back to collect it around midnight, the machine was still malfunctioning, so I went to reception and the concierge assured me they’d take care of it and they’d leave my washing outside my door in the morning. The next morning I woke up early and went to check on my washing which had just finished, so I look it back to the room. Ten minutes later the room phone buzzed and it was the concierge asking if I’d taken the washing from the machine– good to see they were on the ball here!

For a 1kg load the washing machine was 400 yen (80 minute cycle).

The hotel had a small microwave, ice machine and vending machines on the fifth floor, and we used the microwave a few times. There was a basket of chopsticks (single use style) and plastic cutlery for guests.

Check in was fast and efficient. The staff gave us our room keycard, which you also needed to access the elevators from the lobby. There were umbrellas in the lobby for guests to borrow.

We had breakfast included in our stay, and were given cards upon checking in that we had to give to the wait staff at breakfast. The breakfast was a limited choice of four options: toast, pancakes, a hit dog and a bagel. I wasn’t able to eat any of those so my daughter (who is vegetarian) for the toast. There was a selection of juices and tea where you could refill.

After the first breakfast we decided to skip the remaining breakfasts and just get fruit and onigiri from the convenience stores. The reviews online about the breakfast seem mostly negative and I can see why.

The hotel wifi worked well though sometimes it was hit and miss, with my connection taking a while or images taking a long time to be sent to people in messaging apps. But mostly everything was satisfactory.

We stayed during the leadup to Halloween and staff had decorated the front reception area as well as placing little decorations on the different floors, which was a nice touch.


Overall we were happy with Hotel Sardonyx Ueno and I would happily recommend it, and I would stay there again. Ueno is a great area to explore or be based in.


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